1. Introduction

Welcome to ESRA UAE, an online marketplace operating within the United Arab Emirates (UAE). ESRA UAE connects customers with independent vendors through our website and mobile application.

We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when using our services.

2. Information We Collect

We may collect the following information:

Personal Information

  • Full name
  • Email address
  • Mobile phone number
  • Shipping address
  • Billing address
  • Account password (stored securely in encrypted form)

Account Information

  • Username
  • Order history
  • Wishlist
  • Saved addresses

Vendor Information

If you register as a vendor, we may collect:

  • Business name
  • Business address
  • Business registration details (where applicable)
  • Bank account or payout information

Payment Information

Payments are processed securely through our payment providers. ESRA UAE does not store your complete payment card details on its servers.

3. How We Use Your Information

We use your information to:

  • Create and manage your account
  • Process orders and payments
  • Deliver products
  • Communicate with customers and vendors
  • Provide customer support
  • Prevent fraud and unauthorized activities
  • Improve our website and mobile application
  • Send important service notifications
  • Comply with legal obligations

4. Sharing Your Information

We may share information only when necessary with:

  • Payment service providers
  • Shipping and delivery partners
  • Vendors fulfilling your orders
  • Government authorities when required by law
  • Technology providers supporting our platform

We do not sell your personal information to third parties.

5. Data Security

We use appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

However, no method of electronic storage or internet transmission is completely secure.

6. Cookies

Our website and application may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and enhance our services.

You may disable cookies through your browser settings, although some features may not function properly.

7. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your account
  • Request deletion of your personal data
  • Withdraw consent where applicable
  • Contact us regarding privacy concerns

8. Children’s Privacy

Our services are not intended for children under the age required by applicable law. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Email: esrauae@esrauae.com
We will make reasonable efforts to respond to your inquiry as soon as possible.