Last Updated: Feb 3, 2026

1. Introduction

This Shipping Policy explains how orders are processed, shipped, and delivered on ESRA UAE, an online marketplace operating within the United Arab Emirates (UAE).

ESRA UAE connects customers with independent vendors who are responsible for fulfilling and shipping their own products.

2. Shipping Coverage

ESRA UAE currently supports shipping within the United Arab Emirates only, unless otherwise stated by individual vendors.

3. Order Processing Time

Order processing times may vary depending on the vendor and product availability.

  • Most orders are processed within 1–3 business days
  • Some items may require additional processing time depending on vendor operations

4. Delivery Time

Estimated delivery times are:

  • 2–7 business days within the UAE

Delivery times are estimates only and may vary due to:

  • Vendor processing delays
  • Courier service delays
  • Public holidays or peak seasons

5. Shipping Responsibility

  • Each vendor is responsible for packaging and shipping their own products
  • ESRA UAE facilitates the marketplace but does not directly handle all deliveries
  • Shipping services are provided by third-party logistics companies

6. Shipping Fees

  • Shipping fees are determined by vendors or displayed at checkout
  • Fees may vary based on product size, weight, and delivery location within the UAE

7. Order Tracking

If tracking is available:

  • Customers will receive tracking details via email or through their account
  • Tracking availability depends on the vendor and courier service used

8. Delayed or Missing Orders

If an order is delayed or not received:

  • Customers should first contact the vendor through the platform
  • ESRA UAE may assist in dispute resolution if necessary

9. Incorrect Address

Customers are responsible for providing accurate shipping information.

ESRA UAE is not responsible for:

  • Delays caused by incorrect addresses
  • Lost shipments due to incorrect information provided by the customer

10. Contact Us

For shipping-related inquiries:

Email: esrauae@esrauae.com