Last Updated: June 10, 2026

1. Introduction

Welcome to ESRA UAE.

ESRA UAE is an online marketplace operating in the United Arab Emirates (UAE) that connects customers with independent vendors for the purchase of goods and services.

By accessing or using our website or mobile application, you agree to be bound by these Terms & Conditions.

2. Eligibility

To use ESRA UAE, you must:

  • Be at least 18 years old, or the legal age in your jurisdiction
  • Provide accurate and complete information when creating an account
  • Comply with all applicable laws and regulations in the UAE

3. Accounts

Users are responsible for:

  • Maintaining the confidentiality of their account credentials
  • All activities that occur under their account
  • Providing accurate and updated information

ESRA UAE reserves the right to suspend or terminate accounts that violate these Terms.

4. Marketplace Role

ESRA UAE acts as a platform connecting buyers and independent third-party vendors.

We do not own, manufacture, or directly sell most of the products listed by vendors.

Each vendor is responsible for:

  • Product listings
  • Pricing
  • Product quality
  • Order fulfillment

5. Orders and Payments

All orders placed through ESRA UAE are subject to acceptance and availability.

We accept payments through secure third-party payment providers including Visa, PayPal, and other available methods.

ESRA UAE does not store full payment card details.

We reserve the right to cancel or refuse any order if fraud or misuse is suspected.

6. Shipping and Delivery

Products are shipped within the United Arab Emirates unless otherwise stated.

Delivery times are estimates and may vary depending on the vendor and logistics providers.

ESRA UAE is not responsible for delays caused by third-party shipping companies.

7. Returns and Refunds

Return and refund policies are set by ESRA UAE or individual vendors, depending on the product type.

Customers may request a refund in cases of:

  • Defective products
  • Incorrect items
  • Non-delivery

Refund approvals are subject to review.

8. Prohibited Activities

Users must not:

  • Use the platform for illegal activities
  • Upload false or misleading information
  • Attempt to hack or disrupt the system
  • Sell prohibited or illegal items under UAE law
  • Violate intellectual property rights

9. Account Suspension

We reserve the right to suspend or terminate any account that:

  • Violates these Terms
  • Engages in fraudulent activity
  • Abuses the platform or other users

10. Limitation of Liability

ESRA UAE is not liable for:

  • Actions of third-party vendors
  • Product quality issues caused by vendors
  • Delivery delays
  • Losses resulting from platform use

11. Governing Law

These Terms are governed by the laws of the United Arab Emirates (UAE).

Any disputes shall be subject to the jurisdiction of UAE courts.

12. Contact Us

For questions regarding these Terms, contact:

Email: esrauae@esrauae.com